The Human in HR

I am a dedicated and innovative Human Resources professional with over seven (7) years of experience driving operational excellence and fostering inclusive, compliant workplaces. Currently serving as an Associate HR Operations Specialist and Human Resources Business Partner Intern at Keurig Dr Pepper, I specialize in streamlining HR processes, leave administration, and employee relations. I am recognized for my ability to influence cross-functional teams through data-driven insights and people-first strategies.

Professional Experience and Accomplishments

Throughout my career, I have achieved measurable success in improving organizational efficiency and reducing risk:

• Leave & Accommodations Expertise: I have a proven track record in large-scale leave case management, successfully leading process improvements that boosted LOA efficiency by 13% and improved claims processing timeliness by 11%.

• Process Revitalization: I participated in revamping accommodation processes and designed Standard Operating Procedures (SOPs) to streamline HR service requests at Keurig Dr Pepper.

• Regulatory Compliance: I have effectively managed complex caseloads ensuring adherence to FMLA, ADA, and state regulations for organizations with over 12,000 employees.

• Operational Excellence: At New York Life, I developed an outstanding-delays tracking system that reduced errors by 10%. At Inspire Brands and Namely, I leveraged troubleshooting and project management skills to increase operational efficiency by up to 20%.

Event Coordination & ERG Leadership

As an experienced event coordinator and leader, I also operate as the Company Pillar Lead within the African Americans and Allies Employee Resource Group (ERG). In this function, I connect employee insights to business priorities:

• Networking Open House (2025): I organized and executed a cross-functional event for over 70 guests and 5 executive speakers, managing all logistics and stakeholder communication.

• Pride Week (2024): I played a key role in planning and hosting Pride Week 2024, which was a significant success in fostering community engagement and inclusion.

• Community Advocacy: My background includes developing mentorship programs and facilitating diversity and inclusion workshops to promote societal equity.

Education & Professional Development

I am committed to continuous growth and professional excellence. I am pursuing a Bachelor of Business Administration in Human Resources and Project Management at Southern New Hampshire University. I actively seek out professional development opportunities, including attending high-level networking and growth events such as the National Black MBA Association conferences.

I combine strategic thinking with a genuine heart for employees, always striving to balance business needs with a positive, empowering workplace experience.